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Frequently asked questions

Use the FAQ section to answer your customers' most frequent questions.

Shipping

When will my order be shipped?

We aim to ship all orders within 1-3 working days. You’ll receive a tracking link as soon as your gear is on the move. We don’t believe in unnecessary waiting, especially when it comes to your new stuff.

How long does shipping take?

Shipping times depend on your location. Most Benelux orders arrive within 2-5 working days, but this is subject to change. You can check the tracking link for more detailed information, as we’ll keep you updated every step of the way.

Do you ship internationally?

Currently, we only ship to The Netherlands and Belgium. But stay tuned, we’re working on expanding into Europe as fast as your Fran time.

Returns

Can I return or exchange an item?

Yes, no stress. If something doesn’t fit or feel right, you can return it within 14 days using the return label. For a direct exchange, please get in touch with us via email to support@baselinepro.nl

How do I start a return?

Use our return portal and follow the steps. Print the label, pack it up, and drop it off. Please be aware that items must be returned in their original packaging and condition. A shipping fee of €6 is applied for returns, and is on your own expense.

What if my item is damaged or incorrect?

That’s on us. Send a photo and your order number to our support team on support@baselinepro.nl. We’ll sort it out quickly, no back and forth.

SHOP

How do I know what size to order?

Check our size guide on each product page. Still unsure? Go for your usual training fit. All of our pieces are tested on real athletes, in real sessions. Need help choosing? Just ask.

Will sold-out items come back?

Some do, some don’t. Base Collection pieces restock regularly. Limited drops might never return. Follow us on socials or sign up to our mailing list to stay in the loop so you won’t miss out.

How can I stay updated on new drops?

Stay close. Follow us on Instagram for daily updates, behind-the-scenes and launch info. Never miss out again? Want first access? Join the mailing list. Our community hears it there first.